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Presidents’ Day might be a national holiday, but it starts a major tax filing rush. In fact, the IRS receives more phone calls on the day after Presidents’ Day than on any other day of the year. An even bigger call volume may be coming for the IRS this year, as more taxpayers are expected to have questions regarding the new tax law that is now in effect.

To help with immediate needs, the IRS has provided some tips and time-saving resources to avoid the imminent wait times on the IRS toll-free hotline during the week of February 19.

Most tax issues can be resolved from the convenience of a home or office, according to the IRS. Here are a few tips to avoid the rush:

  • Get free tax preparation assistance through IRS Free File to prepare your own return. The IRS has been working with its partners in the tax return preparation and software industries to prepare for tax reform and changes affecting tax year 2018.
  • Track refunds by using the Where’s My Refund? tool online and on the IRS2Go app. The IRS issues more than nine out of 10 refunds in less than 21 days, but IRS customer service representatives cannot answer refund questions until after the 21-day period. Taxpayers can track their refund at any time online, however.
  • Find answers to common tax questions using the IRS’s online tools. For example, taxpayers can search the Interactive Tax Assistant to get faster answers.
  • Get the details on tax reform in Publication 5307, “Tax Reform Basics for Individuals and Families.”
  • Use digital payment options if you owe additional tax.

Click here for more tips and tax prep resources from the IRS. Milestone’s annual complimentary tax reference guide can be found here

Due to the high volume of calls received on all toll-free lines, those who call the IRS after Presidents’ Day weekend should be prepared for long wait times — especially on Tuesday, February 19, which is the busiest day of the year. Visit the IRS’s Let Us Help You page to look for alternatives to calling and for documents, such as prior-year tax return information.

 

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